Effective Date: 01/10/2025
Last Updated: 08/31/2025

At Reine Noire Cosmetics, we want to ensure your shopping experience is smooth and transparent. Please review our policies below regarding shipping, refunds, and returns.

Processing Times

• Orders are processed within 2–3 business days (excluding weekends and holidays).
• During sales, holidays, or new product launches, processing times may take longer.
• A confirmation email with tracking information will be sent once your order ships.

• FREE shipping is available on all U.S. orders of $50+.
• Orders under $50 will incur a flat shipping fee of [Insert Amount].
• Standard delivery takes 3–7 business days after processing, depending on your location.
• Expedited shipping may be available at checkout for an additional cost.

• Tracking numbers are sent via email once orders ship.
• Tracking updates may take up to 24 hours to appear.

• Once shipped, Reine Noire Cosmetics is not responsible for packages that are lost, stolen, or delayed by the carrier.
• If a package is marked as “delivered” but not received, please contact the shipping carrier directly.

• Please verify your shipping address before checkout.
• Orders shipped to incorrect addresses cannot be refunded. If returned to us, the customer will be responsible for additional shipping costs to reship.
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• Due to the nature of cosmetics, all sales are final. We cannot accept returns or exchanges once products are delivered, opened, or used.

• If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:
  📧 CONTACT@REINENOIRECOS.COM
  Include your order number and clear photos of the product and packaging.
• We will issue a replacement or store credit for eligible issues.

• Orders can only be canceled within 24 hours of purchase if they have not yet been processed or shipped.

• Refunds are only provided if we cannot replace a damaged or incorrect item.
• Refunds are processed back to your original payment method within 5–7 business days, depending on your bank.

We cannot offer refunds or exchanges if:

• The product has been opened or used.
• You change your mind about the color/finish after delivery.
• The product was purchased on clearance or during a final sale promotion.

For any shipping or return-related questions, please contact us:
📧 CONTACT@REINENOIRECOS.COM